Privacy & Terms (Overview)
Your use of this site is bound by our full Terms of Service. Please read our full Terms of Service.
Please also read our full Privacy Policy.
Below, we have highlighted and tried to answer some FAQ about using this site.
Privacy
Shopping
Shopping via this website is easy: simply add items to your cart, and pay via Paypal or Square Up. If you are outside the UK, please email us your order instead and we'll send you a quote which will include postage to your address.
Our eBooks are sold through Payhip. When purchasing our digital content through their platform, you are also bound by their terms, which you can read here.
Out of Stock Products
We do our absolute best to make sure all our items are labelled as out-of-stock if we sell through - we check our inventory every evening at the close of the working day. However, human errors do occur. If you happen to buy an out-of-stock item, we will cancel the payment and begin a full refund for your product straight away. We'll notify you by email if we do this. If the product remains on our site, labelled as out-of-stock, it means we're hoping to get more in really soon. If it's a discontinued line, we'll take it off our site.
Payment
Any payment made to this site will go to Bitten Fruit Books. Our prices are in GBP, and payment is conducted online by credit/debit card using PayPal's secure server and checkout. You do not have to have a PayPal account - just click the option that says "guest user" or "Pay with a debit or credit card" when going through checkout. All major credit and debit cards accepted. Your payment will appear as 'PAYPAL*BFBOOKS' on your statement.
Those with a UK bank account may also pay by cheque, or bank transfer. Please email us if you wish to do this.
It is assumed that all those buying from this site do so with their own credit/debit card. We do not sell items for purchase by children. You must be over 18 years of age to make purchases from this website.
Postage
Second Class Royal Mail postage to UK addresses is included in the price of your order. If any other postage option is needed, including all international postage options, please email us.
Delivery
We will notify you by email of receipt of payment, and send your order out to you within two working days by Second Class Royal Mail (if in UK), or by standard airmail. Sometimes, items may be sent to you in two separate packages so that we can save on postage, and so you can receive your items more quickly. We'll let you know via email if you can expect to receive two packages. This does not affect how much you pay for postage.
Packaging
We reuse and recycle any packaging we can so long as the items can be packaged securely, safely and neatly. Your products may not arrive in a "brand new" envelope, but its reuse goes a small way to helping the planet - the amount of bubble wrap discarded around the globe is heartbreaking and we don't want to contribute to that if we don't have to. Thanks for understanding.
Returns
Read our full Returns Policy.
Refunds are accepted within 30 days of your order provided the item is in its original, unused condition. When we send out items, we can 100% guarantee that they have left us in excellent condition. We take care to pack them well. Please notify us straight away if your order has suffered damage in transit. Ideally, please take some photos and email them to us so we can assess the damage. Always email us in the first instance if you'd like a refund or exchange. We will then contact you with a returns address and all other necessary info. Exception: we cannot accept refunds for eBooks; we cannot accept refunds for signed books where you have requested a personalised inscription with the signature.
Disclaimer
We can accept no liability for any misuse of the products we sell.
Affiliate Programme Disclosure
This website is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon UK and EU stores. (In short, we try to make a few extra pennies out of Amazon when you click on one of our links and buy our books from Amazon UK or EU stores.)
Legal Entity
Bitten Fruit Books is owned by Dianna Hardy (sole proprietorship). It also acts in an administrative capacity for Between Fire & Ice (imprint), Satin Smoke Press (imprint), and for Kia Ora Holistic & Psychic Lounge (physical location consultancy).
International Legislations
We will not be held responsible should you not receive our products due to your country's import customs and legislations, nor for any customs or tax fees that you may have to pay to receive our products. You are solely responsible for knowing your own country's legislations.
Agreement
By purchasing from us, you are agreeing to be bound by our Terms of Service.
Please ask if you have questions not answered by the above. You can also join us on Facebook or Twitter where we are available to answer your queries.
Please also read our full Privacy Policy.
Below, we have highlighted and tried to answer some FAQ about using this site.
Privacy
- Please read our full privacy policy here: Privacy Policy
- Your payment details are not stored by us, nor seen by us, as it is all conducted through PayPal's secure server, or through Square Up. We will never ask for your payment details. View PayPal's privacy policy. View Square Up's privacy policy.
Shopping
Shopping via this website is easy: simply add items to your cart, and pay via Paypal or Square Up. If you are outside the UK, please email us your order instead and we'll send you a quote which will include postage to your address.
Our eBooks are sold through Payhip. When purchasing our digital content through their platform, you are also bound by their terms, which you can read here.
Out of Stock Products
We do our absolute best to make sure all our items are labelled as out-of-stock if we sell through - we check our inventory every evening at the close of the working day. However, human errors do occur. If you happen to buy an out-of-stock item, we will cancel the payment and begin a full refund for your product straight away. We'll notify you by email if we do this. If the product remains on our site, labelled as out-of-stock, it means we're hoping to get more in really soon. If it's a discontinued line, we'll take it off our site.
Payment
Any payment made to this site will go to Bitten Fruit Books. Our prices are in GBP, and payment is conducted online by credit/debit card using PayPal's secure server and checkout. You do not have to have a PayPal account - just click the option that says "guest user" or "Pay with a debit or credit card" when going through checkout. All major credit and debit cards accepted. Your payment will appear as 'PAYPAL*BFBOOKS' on your statement.
Those with a UK bank account may also pay by cheque, or bank transfer. Please email us if you wish to do this.
It is assumed that all those buying from this site do so with their own credit/debit card. We do not sell items for purchase by children. You must be over 18 years of age to make purchases from this website.
Postage
Second Class Royal Mail postage to UK addresses is included in the price of your order. If any other postage option is needed, including all international postage options, please email us.
Delivery
We will notify you by email of receipt of payment, and send your order out to you within two working days by Second Class Royal Mail (if in UK), or by standard airmail. Sometimes, items may be sent to you in two separate packages so that we can save on postage, and so you can receive your items more quickly. We'll let you know via email if you can expect to receive two packages. This does not affect how much you pay for postage.
Packaging
We reuse and recycle any packaging we can so long as the items can be packaged securely, safely and neatly. Your products may not arrive in a "brand new" envelope, but its reuse goes a small way to helping the planet - the amount of bubble wrap discarded around the globe is heartbreaking and we don't want to contribute to that if we don't have to. Thanks for understanding.
Returns
Read our full Returns Policy.
Refunds are accepted within 30 days of your order provided the item is in its original, unused condition. When we send out items, we can 100% guarantee that they have left us in excellent condition. We take care to pack them well. Please notify us straight away if your order has suffered damage in transit. Ideally, please take some photos and email them to us so we can assess the damage. Always email us in the first instance if you'd like a refund or exchange. We will then contact you with a returns address and all other necessary info. Exception: we cannot accept refunds for eBooks; we cannot accept refunds for signed books where you have requested a personalised inscription with the signature.
Disclaimer
We can accept no liability for any misuse of the products we sell.
Affiliate Programme Disclosure
This website is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon UK and EU stores. (In short, we try to make a few extra pennies out of Amazon when you click on one of our links and buy our books from Amazon UK or EU stores.)
Legal Entity
Bitten Fruit Books is owned by Dianna Hardy (sole proprietorship). It also acts in an administrative capacity for Between Fire & Ice (imprint), Satin Smoke Press (imprint), and for Kia Ora Holistic & Psychic Lounge (physical location consultancy).
International Legislations
We will not be held responsible should you not receive our products due to your country's import customs and legislations, nor for any customs or tax fees that you may have to pay to receive our products. You are solely responsible for knowing your own country's legislations.
Agreement
By purchasing from us, you are agreeing to be bound by our Terms of Service.
Please ask if you have questions not answered by the above. You can also join us on Facebook or Twitter where we are available to answer your queries.
