Privacy & Terms

Updated 8th March, 2023

Thank you for browsing Bitten Fruit Books. The following make up the general terms and conditions for orders from this website.

PRIVACY

Bitten Fruit Books will never sell your information onto a third party.

We use Big Cartel to host this website - see their privacy policy.

We use essential and third-party cookies to help the site function, and your use of this website means you agree to us placing cookies on your device. Read about how to delete cookies from your device.

You must be 18 or over to purchase from this website. We do not knowingly take information or exchange transactions with anyone under 18.

We use the Stripe and PayPal shopping carts and we never see your card details. View PayPal's privacy policy | View Stripe's privacy policy.

SHOP TERMS

Please note, while we do our best to represent all items as precisely as possible through our photographs, colours may appear slightly different on the screen due to camera lens and lighting.

We take care to wrap our books and products well. We may reuse clean packaging when we can to help the environment.

Payment
There are many ways to pay to suit many needs - we believe in giving you choice:

If you checkout with PayPal, your transaction will appear as 'Bitten Fruit Books' or 'BFBooks' on your statement.
If you checkout with Stripe, your transaction will appear as 'Dianna Hardy Art (WBW)' or 'WBW Art' on your statement. 'Dianna Hardy Art (WBW)' will contribute 0.5% of your purchase to remove/offset CO₂ from the atmosphere when you pay using Stripe.
It is also possible to pay by bank transfer - this is a popular option for those who collect their orders locally or for those who do not wish to use a payment processor, or do not like the above options. In this case, submit your order using the Contact Form on this site and we will send you an invoice with bank transfer details.
If you are local, you can pay in cash in-person. Please ask.

Coupons and Discount Codes
Any discount codes offered for use at checkout cannot be used with any other offer, and exclude shipping/postage costs.

Delivery
Postage is a minimum of £4.50 for tracked and signed U.K. delivery, with total postage calculated at checkout after all items have been added. Orders going outside the U.K. are charge at a minimum of £12.00 and also include tracking, insurance, and signed-for delivery. You can expect your signed books within 7 days if in the U.K. and 14 days if outside.

Sometimes items may be sent separately at no extra cost to you.

Please check to see if your order is liable for import duty in your country - we are not responsible for additional taxes you might need to pay.

Click and Collect
Collection is free from PO9, U.K. within 5 days from your order.

Pick-up takes place during our regular business hours which are Monday to Friday between 10am and 6pm. In all cases, you must pre-book a collection time with us as we do not have the staff to cater for unannounced visitors. We will send you an email after your order has been placed to arrange collection.

Returns
Returns are accepted within 30 days as long as all items are in their original, unused condition. Return postage will not be paid for by us unless the item(s) is proven to have been damaged in the post, and then, only once we have received our own refund from the delivery company (which can take up to 6 weeks). If your item was damaged in transit, please contact us straight away on receipt of your order, with photographs and details of the damage. Email us at [email protected]

None of the above affect your statutory rights. When you make a purchase from this website, you are agreeing to the Terms laid out above. They may be changed at any time without notice - please refer back to this page to view any updates.

We strive to provide you with a considerate and fulfilling service. Should you have any questions at any time about our Terms or shop policies, don't hesitate to ask.

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Bitten Fruit Books
Independent Publisher & Creative Enterprise
www.bittenfruitbooks.com